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Privacy Policy for Matthew Lim Design

At Matthew Lim Design, accessible at https://matthewlimdesign.com, your privacy and the protection of your personal data are of paramount importance to us. This Privacy Policy outlines how we collect, use, store, share, and protect your personal information when you interact with our website, services, or communicate with us. We are committed to upholding the highest standards of data protection in compliance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable privacy laws.

1. Commitment to Privacy and Data Protection

Matthew Lim Design is firmly committed to safeguarding your privacy. We process your data lawfully, fairly, and transparently, and we implement technical and organizational measures to ensure your information is secure. We limit the use of your personal data to what is necessary and proportionate for delivering services and improving the user experience.

2. Scope of This Policy and Data Controller Role

This Privacy Policy applies to all personal data collected through matthewlimdesign.com and related communication channels. Matthew Lim Design acts as the data controller for all information submitted via our website or directly to our team through email or other means. As the data controller, we determine the purposes and means by which personal data is processed.

3. Categories of Data Processed

We may collect the following categories of data depending on your interactions with our website:

a. Usage Data:
Includes information about how you use our website. This may consist of IP addresses, browser type and version, time zone setting and location, operating system, pages visited, session duration, and other diagnostic data.

b. Account Data:
Includes identifiers such as your full name, email address, phone number, billing/shipping address, and other contact details when you create an account or subscribe to services through matthewlimdesign.com.

c. Profile Data:
Includes user preferences, purchase history, saved designs, behavior on the site, and feedback.

d. Communication Data:
Includes records of correspondence such as inquiries, support messages, and client communications. This helps us manage relationships, resolve issues, and provide support.

e. Technical Data:
Includes device type, operating system, browser type, internet service provider, plug-ins, and other configurations used to access matthewlimdesign.com.

f. Transaction Data:
Includes payment details, purchase history, billing data, delivery information, and records of completed or abandoned transactions.

g. Preference Data:
Includes your marketing preferences, communication opt-ins or opt-outs, and interests you have expressed in specific services or content.

4. Legal Bases for Processing

We process your personal data only when we have a valid legal basis under applicable laws, which include:

– Consent: When you give us express permission to process certain data, such as signing up for our newsletter.
– Contractual Necessity: When processing is necessary for the performance of a contract, such as fulfilling an order or providing customer service.
– Legitimate Interests: When we have a legitimate and reasonable interest in processing your data, provided it does not override your rights and freedoms. Examples include fraud prevention, business analytics, and improving site functionality.
– Legal Obligation: When required to comply with legal or regulatory obligations.

5. Your Rights

Under GDPR and CCPA, you have the following rights regarding your personal data:

– Right of Access: You can request access to the data we hold about you.
– Right to Rectification: You may request correction of inaccurate or incomplete data.
– Right to Erasure: You can request deletion under certain circumstances, such as when data is no longer needed.
– Right to Restriction: You can restrict how we process your data in specific situations.
– Right to Data Portability: You can request a copy of your data in a machine-readable format.
– Right to Object: You may object to the processing of your data for direct marketing or legitimate interest purposes.

To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before fulfilling your request.

6. Security Measures

We employ a range of technical and organizational measures to protect your personal data:

– Encryption of data in transit and at rest using HTTPS and industry-standard protocols.
– Secure storage, including regular system backups.
– Strict access control practices to limit access to authorized personnel only.
– Staff awareness training to ensure responsible handling of personal data.
– Ongoing audits and assessments to test the effectiveness of our security measures.

7. International Data Transfers

Your data may be stored or processed outside of your country of residence, including in jurisdictions that may not provide the same level of data protection. Matthew Lim Design ensures that such transfers are made in compliance with relevant legal standards, such as the use of Standard Contractual Clauses approved by the European Commission or other legally recognized mechanisms offering adequate protection.

8. Data Retention

We retain your personal data only as long as necessary for the purposes for which it was collected and to fulfill legal and regulatory obligations. Specific retention periods include:

– Usage and Technical Data: Up to 26 months for analytics purposes.
– Account and Transaction Data: Retained for up to 7 years for audit and tax compliance.
– Communication Data: Stored for up to 2 years to address follow-ups and service optimization.
– Marketing Consents and Preference Data: Retained until you opt out or withdraw consent.

9. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance user experience. These may include:

– Essential Cookies: Required for operation of matthewlimdesign.com (e.g., security and session management).
– Functional Cookies: Remember user preferences to provide a tailored experience.
– Analytics Cookies: Help us understand how visitors engage with the website (e.g., Google Analytics).
– Performance Cookies: Improve site performance and usability through aggregated insights.

10. Cookie Management and Compliance

We provide clear cookie consent banners and let users configure or reject non-essential cookies in compliance with global privacy laws such as GDPR and CCPA. You may also manage cookies through your browser settings. California users may opt out of underlined data sharing by activating the “Do Not Sell or Share My Personal Information” link (if available) on our site.

11. Special Protections for Children

Our services are not intended for children under the age of 13. We do not knowingly collect or solicit personal data from anyone under 13 years old. If we become aware that we have collected data from a child without verified parental consent, we will delete that information promptly. Parents or guardians who believe we may have collected data from a child can contact us at [email protected].

12. Policy Updates and Notifications

Matthew Lim Design may update this Privacy Policy from time to time to reflect changes in legal obligations or our practices. Any updates will be posted on matthewlimdesign.com, and where appropriate, we will notify you via email or through website notices so you remain informed about how we protect your privacy.

13. Contact Information

If you have any questions, concerns, or wish to exercise your data protection rights, please contact us at:

Email: [email protected]
Website: https://matthewlimdesign.com

We are committed to full compliance with data protection regulations and welcome inquiries related to privacy. Please reach out if you have concerns about how your data is being collected or used.